TrainLion has been specially designed to cater to the needs of private tutors and training institutes to help them keep their tutoring business organized and easily manageable. In addition to a number of easy-to-use tools for managing batches, classes, teachers, students, enquiries, payments, study materials and discussions, TrainLion also provides an integrated whiteboard and online classroom.
All members can submit help request or ask a question. Premium members can expect a response within 24 to 48 hours. TrainLion offers dedicated customer support to resolve any technical or other problems that you might face in using the application. Please email us at firstname.lastname@example.org . We are also available via chat or on Skype
Active students are those who are currently taking lessons from you or attending your classes or courses on regular basis. Any student who have completed their courses and left your institute will be marked as Inactive and former student and no billing applies on them. Be sure to mark a student "Inactive" when they have completed their class or course.
TrainLion uses Rackspace server hosting with 32 bit SSL encryption. This allows your data to remain private and separate from other customers’ databases. You will not share a database with other customers as is often the case with other tutoring software companies.
No, you do not need to download and install any software to be able to access TrainLion. This is completely cloud-based and will be accessible from any computer, tablet and smartphone with internet connection.
TrainLion monthly subscription is a month-to-month, pay-as-you-go service. You will be billed for every 30 days of service for total number of active students during that period. You may cancel our service any time and you won't be charged again, but you are solely responsible for the charges already incurred.
At TrainLion, we offer you 30 days free trial period during which you will be able to access our system with all the features available with file uploads and access to online rooms. Once the trial ends you will be billed on monthly basis based on total number of active students. However your credit card will not be charged automatically and we will send prior invoices.
TrainLion offers a 99.5% uptime guarantee for premium accounts. We are hosted on Rackspace, one of the leading cloud services companies in the world.
Yes - we have prepared many video tutorials based on different modules which can be found under My Account > Help Center > How to start. Please go through these videos for all your queries.